We enabled the client to build a mobile application that would allow the client to show registered complaints to relevant agents and track the progress of their complaints. The mobile application was designed to be user-friendly and easy to navigate, with a simple registration process and intuitive interface.

To populate complaints in the app;

• We built a flow by developing an integration with the clients’ Customer Relationship Management [CRM] system.
• Once a complaint is registered with the Support agent and assigned to the relevant agent in the CRM, we will retrieve the complaints on the mobile application.
• The agent can communicate with the customer through the application to book service visits and update them on the progress of the complaint.

We also build several other interfaces to help the client’s agents categorize the nature of complaints and allow them to fill in more information during their visits. These interfaces include 

• Demos
• Cleaning Requests
• Contract Services
• Installations

Moreover, the mobile application could register material requests which allowing the clients’ agents not just to request materials as needed but track their status. This helped them provide better service to the customer by staying top on every important aspect of service delivery.